Terminal Building Stansted Airport Coach Station Bassingbourn Rd
Pip
1.1
km
Enterprise House Bassingbourn Road Before Security
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
7.0
Location
7.6
Service
7.6
Dining
5.5
Guest reviews
6.8/10
based on 12 reviews
8.1
8.1/10 based on 18745 reviews
Kevin
United States,
May
2024
7.2/10
My stay at the hotel was overall pleasant. The rooms were quiet, comfortable, and spotlessly clean, although my room overlooked an open dumpster and was too warm with no chance of opening windows. The service was excellent, with staff being really friendly and making the check-in and check-out process very pleasant. The location was convenient for my needs, being close to where I needed to be, but there were some issues with incorrect information provided by staff. The dining experience fell short, with limited choices and poor quality. However, the price for the stay was reasonable considering the amenities provided.
Rooms
8.0
The rooms were quiet, comfortable, and spotlessly clean, but overlooked an open dumpster and were too warm with no chance of opening the window.
Service
9.0
The service was excellent, with staff being really friendly and efficient.
Location
7.0
The location was convenient for my needs and where I needed to be, but there were some issues with the information provided by staff.
Dining
5.0
The dining experience was disappointing with limited choices and poor quality.
Facilities
7.0
The hotel provided adequate facilities for a comfortable stay.
Andy
United States,
April
2024
5.6/10
My stay at the hotel was a mixed experience. The room, although spacious with a big bathroom, working desk, and fast Wi-Fi, was disappointingly dirty with stains on the carpets and hairs on the bed and bathroom walls. The musty smell didn't help either. On the bright side, the generous breakfast and the setup as a family room with a fold-out bed and cot were convenient.
Rooms
5.0
The room was spacious and well-equipped, but cleanliness was an issue.
Service
7.0
The staff were helpful upon check-in and check-out. However, the lack of contactability prior to our stay resulted in a double payment for the room.
Location
6.0
The hotel's proximity to the airport was the main reason for our booking. The shuttle bus made travel convenient, but the surroundings lacked charm.
Dining
5.0
The dining options were limited and not suitable for guests with early flights. The closure of dining facilities at 10 am was inconvenient.
Facilities
6.0
The facilities were basic, but the inclusion of a baby cot upon request was appreciated.
George
United States,
March
2024
7.2/10
The hotel is conveniently close to Stansted airport with an airport shuttle, but it could use some updates for a better ambiance. The rooms are mostly clean and spacious, but some areas need better dusting. The staff is polite, knowledgeable, and helpful. The dining options are limited. The facilities are generally good with some room for improvement.
Rooms
7.0
The rooms are of an average size and acceptable standard of cleanliness, with two double beds. They were mostly clean, but the back of couches needed dusting.
Service
8.0
The staff were very polite, knowledgeable, and helpful.
Location
9.0
The hotel is really close to Stansted airport, offering the best facilities and a convenient airport shuttle.
Dining
5.0
The breakfast advertised from 4 am was limited to cheap mini muffins, apple juice, and some fruits, falling short of expectations.
Facilities
7.0
The facilities are good but could use some enhancements.
Christopher
United Kingdom,
March
2024
7.2/10
The hotel offers cozy rooms that perfectly met my needs as a solo traveler, with a comfortable bed and kettle provided. However, the room was a little cold. The service was a mix of unfriendly behavior during check-in but redeemed by the very welcoming and friendly Lithuanian waitress, Linda. The location was convenient for travel with a shuttle bus available, although some food items were lacking quality. The dining experience was satisfactory, starting early at 5 am, and the facilities were adequate for a comfortable stay.
Rooms
7.0
The room was cozy and met my needs perfectly, with a good size double bed and provided kettle. It was a little cold.
Service
6.0
The staff was a mix of unfriendly behavior during check-in but redeemed by the very welcoming and friendly Lithuanian waitress, Linda.
Location
8.0
The location was convenient for travel with shuttle service available.
Dining
7.0
The dining experience was satisfactory, starting early at 5 am.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Mike
United States,
January
2024
7.0/10
The hotel was lovely and clean with soft beds, offering a nice and quiet stay. However, the room could use some updating, especially the tired bathroom. The staff were friendly but had a small mishap during check-in. The location is fantastic, close to the airport and easy to get to, but limited food options. The dining experience was equally disappointing with some low-quality choices available.
Rooms
7.0
The room was adequate for two adults and a child but could use some renovation, especially the tired bathroom.
Service
8.0
The staff were very nice but had a small issue during our late check-in.
Location
8.0
The location was very convenient, close to the airport and easy to access. However, food choices were limited.
Dining
5.0
The dining experience was equally disappointing with low-quality options available.
Facilities
7.0
The hotel had basic facilities that met our needs.
Herman
United States,
December
2023
7.4/10
I had a great stay at the hotel despite its close proximity to the airport. The breakfast selection was impressive, and check-out was smooth allowing me to stay until 2 pm without any issues. The rooms were well-equipped with basic facilities.
Rooms
8.0
The rooms had all the basic facilities needed for a comfortable stay.
Service
7.0
The front desk staff were very friendly and professional during check-in. However, there was a slight delay in the morning for the reception staff to arrive.
Location
9.0
The hotel's location right next to the airport entrance was convenient, allowing me to relax until my flight. Breakfast starting from 4 am was a big plus.
Dining
6.0
Breakfast options before 6 am were limited to basic choices like cereal, yogurt, and bread. But the quick check-in process made up for it.
Facilities
7.0
The hotel's facilities were sufficient for a short stay, though nothing extraordinary was noted.
James
United Kingdom,
October
2023
7.0/10
I had a decent stay at the hotel. The rooms were well-suited for traveling with a toddler in terms of safety, but having dividing rooms would have been more convenient for us. We received a quickly offered free drink as compensation, yet being directly above the airport shuttle bus stop meant hearing conversations every half hour.
Rooms
7.0
The rooms provided a safe environment for traveling with a toddler.
Service
9.0
The staff were very friendly, going out of their way to accommodate our needs, including providing a gluten-free meal.
Location
8.0
The location was excellent, very close to the airport with convenient shuttle services. However, having to pay extra for the shuttle service in-between transfers was a drawback.
Dining
5.0
The dining experience was average; the choices were limited, and the quality was chaotic.
Facilities
6.0
The facilities met basic needs but could be improved in terms of dining quality.
Ron
United States,
August
2023
7.6/10
My stay at the hotel was just what I needed before catching my flight. The rooms were nice and spotless, providing plenty of space for a comfortable night. While they were fully booked, the staff kindly compensated with a drinks voucher. The service was incredibly helpful and the location was conveniently close to the airport.
Rooms
8.0
The rooms were nice and sufficient for a night before getting onto a flight. They were really clean and plenty of space, totally fit for purpose.
Service
9.0
The service was really helpful and welcoming. The staff was very keen and helpful, making my stay pleasant and stress-free.
Location
9.0
The location was good and close to the airport, which was ideal for my early morning flight. It was welcoming and comfortable, ensuring a convenient stay.
Dining
5.0
The dining experience was just about edible, with poor choices and lack of variety. The breakfast selection was limited, not meeting my expectations.
Facilities
The facilities were sufficient for a short stay, but nothing stood out particularly. The hotel provided what was necessary for a comfortable night before flying out.
Arthur
United Kingdom,
July
2023
7.8/10
I left my wallet at the reception but luckily got it back with all my documents and money, even though the location is a bit lacking in comfort. The staff were friendly and courteous, although I had a small issue with parking that could have cost me £100. The dining options were surprisingly nice and available as early as 3.45 am, making it a good experience overall.
Rooms
7.0
My new room was smaller and needed updating, but it was non-smoking with a good shower and nice towels.
Service
8.0
The staff acknowledged me as an IHG member and were friendly and courteous. I asked for extra pillows and was attended to promptly.
Location
7.0
The location was convenient for airport access with shuttle service starting at 4 am. However, there was almost no warm food choice available near the hotel.
Dining
8.0
The dining started early at 3.45 am, and the options were wonderful, although there were fewer choices than expected.
Facilities
9.0
The hotel facilities seemed to align well with the new guidelines, ensuring a safe and comfortable stay.
Scott
United Kingdom,
July
2023
6.4/10
The hotel is conveniently located close to the airport and offers a quiet room despite some minor issues. The service was a mix of amazing and disappointing experiences. The dining options were not included in the price but seemed decent. The location was very convenient for airport access.
Rooms
7.0
My room was a reasonable size for repacking before my flight, despite overlooking an open dumpster. It was comfortable overall.
Service
6.0
While one receptionist was amazing, helpful, and accommodating, the other seemed uninterested and had a disgusting attitude. The housekeeping was acceptable.
Location
8.0
The hotel is very convenient and close to the airport, which was a big plus for my stay.
Dining
5.0
Breakfast was not included in the price, which was a downside, but the dining options seemed okay otherwise.
Facilities
6.0
The hotel had basic facilities that served their purpose adequately.
Will
United Kingdom,
May
2023
5.8/10
The hotel had a cozy and comfortable atmosphere, but the rooms needed updating and were too warm with limited ventilation. The service was a mix of unhelpful refund handling and friendly, attentive staff. The location was convenient for early flights but unappealing due to nearby garbage containers. The dining experience could have offered more variety. The facilities were adequate but in need of improvement.
Rooms
6.0
The rooms were dry and stuffy, needing an update and better ventilation, making it uncomfortable to fall asleep quickly.
Service
7.0
The service was a mixed experience with unhelpful refund handling but friendly and helpful staff upon arrival at midnight.
Location
5.0
The location was convenient for early flights, but unappealing due to being near garbage containers.
Dining
6.0
The dining experience, although inclusive, lacked variety in the hot food options.
Facilities
5.0
The facilities were basic and in need of improvement.
Leonardo Hotel Belfast
Holiday Inn - Glasgow Airport By Ihg
Crowne Plaza Nottingham By Ihg
Holiday Inn London Bloomsbury By Ihg
Genting Hotel & Spa At Resorts World Birmingham
The Belsfield Hotel
Park Plaza Leeds
Ibis Nottingham Centre
The Unexpected Ibiza Hotel - Adults Only - Ushuaia Club Entrance Included
Ibis Edinburgh Centre South Bridge - Royal Mile
Royal Clifton Hotel
The Savoy Hotel Adults Only